Last Updated: January 2026
Healthdex ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare market intelligence platform.
1. Information We Collect
Account Information
When you register for Healthdex, we collect:
- Name and email address
- Company name and role
- Billing information processed through third-party payment processors
- Phone number, when provided
Usage Information
When you use our platform, we automatically collect:
- Search queries and filters applied
- Reports generated and exported
- Pages viewed and features used
- Date and time of access
- IP address and browser information
- Device information
Public Healthcare Data
Healthdex aggregates and structures publicly available healthcare data from CMS Hospital Machine-Readable Files, Transparency-in-Coverage payer files, CMS provider directories, and quality programs. This data is already public and contains no individually identifiable patient information.
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our platform services
- Process transactions and send billing information
- Improve and optimize platform features
- Communicate about updates, support, and marketing, with opt-out choices
- Monitor usage and detect fraudulent activity
- Comply with legal obligations
- Generate aggregate analytics using anonymized data only
3. How We Share Your Information
We Do Not Sell Your Personal Information
We never sell your personal data to third parties.
Service Providers
We share information with third-party service providers who assist us in operating our platform:
- Cloud hosting providers
- Payment processors
- Email service providers
- Analytics tools
- Customer support platforms
These providers are contractually required to protect your information and use it only for the services they provide to us.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers
If Healthdex is involved in a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.
4. Data Security
We implement industry-standard security measures to protect your information:
- Data encryption in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- Employee training on data protection
- Incident response procedures
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain personal information for as long as your account is active or as needed to provide services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.
If you request deletion of your account, we will delete your personal information within 90 days, except where retention is required by law.
6. Your Rights and Choices
Access and Correction
You can access and update your account information through account settings.
Data Portability
You can request a copy of your personal data in a structured, machine-readable format.
Deletion
You can request deletion of your account and personal information by contacting privacy@healthdex.com.
Marketing Communications
You can opt out of marketing emails by clicking unsubscribe in any marketing email or by contacting us.
Cookies
You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain platform features.
7. HIPAA Compliance
Healthdex does not collect, store, or process protected health information as defined by HIPAA. All data in our platform is either:
- Publicly available transparency data
- Account and usage information as described in this policy
- Aggregate, de-identified healthcare market data
Our platform is designed for market intelligence and does not handle patient-level data or claims information containing PHI.
8. Children's Privacy
Healthdex is not intended for use by individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it immediately.
9. International Users
Healthdex is based in the United States and our services are hosted on servers located in the United States. If you access our platform from outside the United States, your information may be transferred to, stored, and processed in the United States.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of changes by posting the new Privacy Policy on this page and updating the Last Updated date. For material changes, we will provide more prominent notice.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@healthdex.com
Address: Healthdex, Franklin Furnace, Ohio
General Inquiries: hello@healthdex.com